Privacy Policy

How Pimlico Surveyors collects, uses, and protects your personal data.

Last updated: 1 January 2025

This Privacy Policy explains how Pimlico Surveyors Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website at pimlicosurveyors.com or engage our services. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pimlico Surveyors Ltd is a firm of RICS surveyors based in Pimlico, London. We are the data controller for personal data collected through this website. If you have any queries about how we handle your data, please contact us at:

Pimlico Surveyors Ltd
Pimlico, London SW1V
Email: privacy@pimlicosurveyors.com
Tel: 020 7123 4567

2. What Data We Collect

We may collect the following categories of personal data:

Data you provide directly

  • Name and contact details (email address, telephone number, postal address)
  • Property details (address, type, size, age) provided when requesting a survey quotation
  • Communications and correspondence you send us
  • Feedback and survey responses

Data collected automatically

  • IP address and approximate location data
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website URL
  • Cookie data (see Section 7 below)

3. How We Use Your Data

We use your personal data for the following purposes:

Purpose Legal Basis
Responding to enquiries and providing survey quotations Legitimate interests / Pre-contractual necessity
Delivering surveying services you have engaged us for Performance of contract
Sending service-related communications (appointment confirmations, report delivery) Performance of contract
Sending marketing emails about our services (if you have opted in) Consent
Improving our website and services Legitimate interests
Complying with legal and regulatory obligations Legal obligation

4. Who We Share Your Data With

We do not sell your personal data to third parties. We may share your data with:

  • HubSpot CRM — our client relationship management system, used to manage enquiries and communications (HubSpot Inc., USA; subject to Standard Contractual Clauses)
  • Google Analytics — for website analytics (Google LLC, USA; subject to Standard Contractual Clauses)
  • Professional indemnity insurers — where required for claims handling
  • Professional regulatory bodies (RICS, ICO) — where required by law or regulation
  • Our solicitors — where legal advice is required in connection with our services

All third parties are required to handle your data securely and in accordance with applicable data protection legislation.

5. Data Retention

We retain personal data for as long as is necessary for the purposes for which it was collected, and in accordance with our legal and professional obligations:

  • Survey reports and associated client data: 7 years (in accordance with RICS professional requirements and limitation periods)
  • General enquiry data (where no instruction follows): 2 years
  • Marketing consent records: Until consent is withdrawn
  • Website analytics data: 26 months (Google Analytics default)

6. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

  • Right of access — to request a copy of the data we hold about you
  • Right to rectification — to request correction of inaccurate data
  • Right to erasure — to request deletion of your data (subject to our legal retention obligations)
  • Right to restrict processing — to request that we limit how we use your data
  • Right to data portability — to receive your data in a structured, machine-readable format
  • Right to object — to object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at privacy@pimlicosurveyors.com. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

7. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use the site. We use the following types of cookies:

  • Strictly necessary cookies — essential for the website to function. Cannot be disabled.
  • Analytics cookies (Google Analytics) — help us understand how visitors interact with our website. Only set with your consent.
  • Marketing cookies (HubSpot) — used to track visitor interactions for CRM purposes. Only set with your consent.

You can manage your cookie preferences at any time using the cookie consent banner that appears when you first visit our site. You can also control cookies through your browser settings.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure data transmission (HTTPS), restricted staff access to personal data, and regular security reviews of our systems and processes.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. International Transfers

Some of our third-party service providers (including HubSpot and Google) are based outside the UK/EEA. Where data is transferred internationally, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK ICO.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be published on this page with the date of last revision. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Pimlico Surveyors Ltd
Pimlico, London SW1V
Email: privacy@pimlicosurveyors.com
Tel: 020 7123 4567